Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*


 

86%
88%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"I have never felt so well cared for. Everyone was so nice to me, and I admit I was a little scared and weepy but no one made me feel dumb or silly about it. The nurses could not possibly have been sweeter to me and the doctors were amazing! This facility is amazing and runs like a well-oiled machine. Thanks for your kindness to me and for making something so icky seem soooo much better."

"This medical practice sets the bar high for excellence. It is the most efficient well run medical practice ever. Every member of the medical team knows their job and all are totally in sync throughout patient care."

"Given the natural of the procedure, I don't think there is anything else that could have been done to make the experience any better. Everyone that I came in contact with was friendly and courteous, even at 6:00 in the morning. All questions were answered and the procedure went off without a hitch."



"My experience was excellent. i have had this procedure before and I was very pleased with the service and I would always recommend all my family friends and co-workers to this facility."

"Everyone was very nice and respectful! I will recommend you to my friends and I'll be back for other tests!"

"I was very pleased with how I was treated at this facility. Everyone made me feel very comfortable and confident that I would be taken care of in a very professional manner."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.